THEGATE24 – Frequently Asked Questions (FAQ)

About 

What is THEGATE24?
THEGATE24 is a curated concept store bringing together contemporary fashion, accessories, and unique pieces from independent designers and carefully selected brands. Each item is chosen for its quality, originality, and story.

 

What kind of products do we sell?
We offer a selection of ready-to-wear clothing, accessories, bags, jewelry, and lifestyle items. Our collections evolve regularly, with limited quantities and exclusive finds.

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Where are your products from?
Our pieces come from a mix of international and local designers, mainly from Europe and Japan, alongside emerging talents we love to support.

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Shopping In-Store

Where is the shop located?
THEGATE24 is located in Tel Aviv. Our exact address and opening hours are available on Google Maps and on our Contact page.

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Do I need an appointment to visit the store?
No appointment is needed. You can walk in during our opening hours. For private shopping or styling sessions, feel free to contact us in advance.

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Can I reserve an item in store?
Yes, we can reserve an item for a short period, depending on availability. Please contact us as soon as possible to confirm.

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Online & Orders

Do you sell online?
Some of our items are available online or via direct message on Instagram. If you see something you like in-store or on social media, don’t hesitate to contact us.

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Can I order an item seen on Instagram?
Absolutely. Send us a message with the item reference, size, and your location, and we’ll guide you through the purchase process.

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Payments

Which payment methods do you accept?
We accept major credit cards and local payment solutions. For online or remote purchases, additional options may be available.

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Do you accept payments in foreign currencies?
Prices are displayed in local currency but we accept dollars and euros. Currency conversion depends on your bank or card provider.

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Shipping & Delivery

Do you ship internationally?
Yes, we ship internationally. Shipping fees and delivery times depend on your destination.

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How long does delivery take?
Delivery times vary by location. Local deliveries are usually faster, while international shipping may take several business days.

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Are customs fees included?
Customs duties and taxes are not included and remain the responsibility of the customer, depending on the destination country.

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Returns & Exchanges

Can I return or exchange an item?
Returns or exchanges are accepted within a limited time frame, provided the item is unworn, unwashed, and in its original condition with tags attached.

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Are all items returnable?
Some items, such as jewelry or discounted pieces, may be non-refundable. Please check before purchasing.

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How do I request a return or exchange?
Contact us with your order details, and we’ll guide you through the process.

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Sizes & Fit

How do I know which size to choose?
Sizing may vary by designer. We are happy to advise you in-store or remotely to help you find the best fit.

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Do you offer alterations?
We can recommend trusted local tailors if minor adjustments are needed.

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Gift & Services

Do you offer gift wrapping?
Yes, we offer elegant gift wrapping upon request.

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Can I buy a gift card?
Yes, gift cards are available and make a perfect present.

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Sustainability & Ethics

Do you work with sustainable or ethical brands?
Yes. We prioritize quality over quantity and collaborate with designers who value craftsmanship, ethical production, and responsible sourcing whenever possible.

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Contact

How can I contact THEGATE24?
You can reach us via Instagram, email, or directly in-store. We aim to respond as quickly as possible.

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Do you collaborate with designers or brands?
We are always curious to discover new talents. Designers and brands can contact us with a presentation of their work.

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If you have any other questions, feel free to contact us — we’ll be happy to help.